Ever wondered why some posts dominate the Net, especially Social Media. Clueless why that eventhough you and your friend posted the same topic for discussion, you friend’s post getting more likes than yours? Well, the internet is not a perfect meritocracy. Popularity can be gamed, say MIT researchers. A post covering the research on TechCrunch … More Why some ideas dominate the Internet – Social Influence Bias
Migros, Switzerland’s largest retailer, used customer sentiment analysis to avoid some embarrassing situations, learned from customer conversations and realized not just customer service but all departments in an organization need to be customer centric. There are several interesting information in this article. One such is this on false positives “A sentiment analysis tool might judge a … More How sentiment analysis can help in branding and reputation management?
Read a very interesting article on HBR article on Hyperspecialisation. Here is the link to the PDF The pace of new technologies and the resultant social collaboration have ushered us in to the era of hyperspecialisation — “a very different, and not yet widely understood, world of work.” Here are some important points from the … More The Age of Hyperspecialization